Package tracking
Enter the reference from your booking confirmation. It looks like TRC-NL-240815. Your carrier bill of lading or air waybill number also works.
On your booking confirmation email, subject line and first row — format TRC-XX-000000. Your carrier B/L or AWB number also works.
Air and road update in near-real time; ocean vessel positions refresh at least daily from AIS and carrier feeds.
Mid-ocean gaps of 2–3 days are normal. If a planned milestone is missed, we contact you the same day — you never have to discover a delay yourself.
Yes — milestone notifications are included with every booking. Ask your account contact to add or remove recipients.
Genuinely lost cargo is rare — most “missing” shipments are a scan gap or a customs hold. Email your reference to trace@trucelogistics.com and our trace desk opens an investigation within 4 working hours. If cargo is confirmed lost, your insurance claim is handled by us end to end.
Your account contact knows your shipment by name. Outside office hours, the 24/7 desk picks up.